oto

Returning used medical products / filing a claim

Declaration of hygiene status and decontamination of returned goods

Prior to returning instruments and products that have been used in an operation or for diagnostics, you must completely clean, disinfect and (if possible – see treatment instructions for the product) sterilize them and provide proof of sterilization and appropriate packaging to prevent the risk of infection or injury to third parties.

For information on complete treatments, see the chapter "Instructions for Treatment and Sterilization" in the product's instruction manual.

Please fill out our declaration of hygiene status and decontamination of returned goods completely and include it in your return shipment.

Note that we reserve the right to refuse any contaminated product. We also reserve the right to charge you a fee of €190.00 should retreatment be necessary.

Form for declaration of hygiene status and decontamination of returned goods:

 

Hygienestatus

Claims
 

Do you wish to file a claim for your goods?

Please complete our claim form and include it in your return shipment or send it to us by email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Claim form:
Reklamation
Cookies make it easier for us to provide you with our services. With the usage of our website you permit us to set and use cookies.
Privacy Policy in German I Agree